Your FAQs answered

No doubt, you have a lot of questions, especially if you’re not sure what speech pathology is or what happens in a typical session. We’re here to answer your questions to ensure you have a positive experience when you visit us at The Communication Clinic.

What We Do

Speech pathologists study, diagnose and treat communication disorders, including difficulties with speaking, listening, understanding language, reading, writing, social skills, stuttering and using voice. This covers physical, developmental and acquired communication issues, such as hearing loss, stroke, autism, learning disability, speech impediments and more.

No there isn’t – they are the same thing! Speech pathology is the professional term for what we do, while speech therapy is a term more commonly used by people outside our profession. You’ll find that we use both terms interchangeably here as they are both correct.

Every session will be different, depending on the needs of the person we’re working with. Generally, we start with an assessment to understand their communication goals and then we’ll work together with you to develop a program specifically designed to help. We believe in working with our clients and their families to make therapy fun, so we’ll often play games and do interactive activities as part of our sessions.

As fully qualified speech pathologists, our team works with all communication challenges, including those arising from developmental conditions (such as autism or cerebral palsy), learning disabilities (such as dyslexia), speech sound disorders (apraxia, articulation errors) and dysfluency when talking (stuttering). We can also help with eating and drinking skills in children and adults and food fussiness as well.

We work with people with a range of needs and disabilities including autism spectrum disorder (ASD). All our therapists have significant experience working with children and adults on the autism spectrum.

Our team is trained to assess reading, spelling, comprehension, vocabulary and writing. We provide support for children via our evidence programs. These include our school readiness Pre-Lit program right through to intervention for older students and adults via programs such as Sounds Write.

Yes. Besides our paediatric services, our team works with teens and young adults right through to providing end-of-life care for older adults.

How We Work

At The Communication Clinic, a qualified speech pathologist will always be a key part of your child’s program, with our fully-trained speech pathologists leading assessments, reviews and reporting. We’re also lucky to have several experienced therapy assistants in our team who provide extra support to our speech pathologists in both individual and group sessions.

Yes, we are a registered NDIS provider and can support agency, plan and self-managed NDIS participants. We also deliver services under Medicare, Private Health insurance and Third Party insurance too. Check out our funding page for more detailed information.

Full fee information is provided with our referral pack but we always try to keep the cost down so you can access the intervention you need. For instance, we’ll help you to access funding and link you to government-funded services to help reduce your out of pocket costs.

If you’re a self-funded NDIS participant or a private client, you can pay for your session using cash or a card. For plan or agency managed NDIS participants, we’ll directly invoice the NDIA or your plan manager on your behalf. Several Medicare subsidised plans can also help with the cost of your sessions (see our funding page for more information.)

No, there’s no need for a referral to access our services. However, a referral from a GP, allied health professional or another specialist can give us valuable information to assist with the initial assessment process. You can get referrals for Medicare services via your GP or paediatrician.

Several signs could indicate a need to refer your child to a qualified speech pathologist. Check out our resource library for detailed information on what to look for and when it might be time to seek an assessment.

What You Can Expect

This is tough to answer because there are so many different variables when it comes to speech therapy. Depending on the nature of the communication challenge, you might start to see results immediately or over several months. We’re always available to talk if you have any concerns about the progress of your communication program.

Yes. For speech therapy to be successful, speech pathologists and parents/carers need to work as a team. This means being involved in sessions and taking on board the strategies we recommend so you can continue to work on these at home and in the community.

Yes. Delivering support outside the clinic is a great way to generalise learning and work on strategies in different settings. When delivering therapy at school, we try to limit time out of class, however, there are times we may have to withdraw students. In these cases, we liaise closely with learning support teams and other therapists to ensure progress.

Yes, we do. Telehealth is a valuable tool that helps to reduce stress on families, contribute to smoother transitions and limits unnecessary travel while still achieving important goals. We have clinicians in the Hunter Valley and Sydney that provide telehealth services.

There is limited parking on-site at our clinics but there is access to ample on-street parking close by.

By all means, bring along anyone who plays a pivotal role in your life. Getting them involved in speech therapy is a great way to provide consistency, support education and promote generalisation of skills.

To help us get an accurate picture of the communication challenges that may be present, please bring along past reports, letters, reviews, diagnosis and any other information that could help us in interpreting our results.

Yes. Our speech pathology services are in high demand so we don’t often have availability to take on new clients. However, while you’re waiting for an appointment (or if you need immediate support), you can check out our resources page. We also recommend that you sign up to our email list to access specialist help and support via our newsletter.

As part of every speech therapy program, we’ll work with you to identify goals and suggest strategies to meet your goals. It’s important to use these strategies at home to consolidate the gains made in our sessions. We also have a library of resources designed to give you additional support that you can access at any time

Our buildings are accessible by ramp and all our rooms are spacious for manual and power wheelchair access as well as mobility scooters. When making your booking please advise us of your access requirements so we can support you during your visit.

If your question is still unanswered, please contact us so we can put your mind at ease.

Booking & Payments

Halaxy is our clinic’s booking and payment system.

Halaxy is a full clinical online tool used by The Communication Clinic. This software manages all client bookings, client records, billing and manages payments.
Halaxy is a world leading platform built for both practitioners and patients. It is a secure clinical tool to help businesses bring together all their client information in the one place.

The Communication Clinic is bound by the Australian Privacy Act (1988). We secure, keep, disclose and dispose of data according to the requirements set out in the Australian Privacy Act. Please see the Office of the Australian Information Commissioner website with information about the Australian Privacy Principles here.

The Communication Clinic follows retention and disposal of personal information as set out by the Information and Privacy Commission NSW. We have a discharge procedure so that when you finish services with us your information is converted to an archived file. This allows us to make it active again when clients have chosen to return. For further information on how long we are required to hold on to information please see the Information and Privacy Commission NSW website here: Fact Sheet – A guide to retention and storage of health information in NSW for private health service providers.

We choose Halaxy because it meets the high Australian Privacy standards for secure storage and back up of information. In fact, when Halaxy first integrated with funding bodies (such as Medicare and DVA), Halaxy passed system-wide security and operational tests before being permitted to integrate with these governmental bodies. Halaxy was also the first major practice management software provider to integrate with Medicare’s latest web services online claiming systems.

In the event of a data breach, an internal policy and response plan has been prepared by Halaxy and The Communication Clinic in accordance with the Notifiable Data Breaches Scheme. For information on Halaxy’s security please see their website information here.

What are the benefits for clients?
At the point of booking clients will be required to enter a valid credit card via a secure link. This means that directly following an appointment, whether it be face to face, Telehealth or an off-site session, clients can get on with their day straight after the appointment as we will process the payment for you and send you a receipt. This way there is no need to manage or worry about payments.

Why do I have to provide my Credit Card details?
Credit Card details are required on file for all clients (including NDIA managed & third-party managed clients) in order to process payments. Halaxy is a secure payment system.

Why do I need to provide a Credit Card if I am a NDIA client or have a plan manager?
Credit Card details are secured on file as a safeguard for The Communication Clinic. These details would only be used if we could not rectify any payments with NDIS or your third-party provider. Notification prior to processing will be given.

Are my Credit Card details secure in Halaxy?
Yes. When your card details are entered and captured into Halaxy, they are security blanketed and are not visible to anybody within the clinic or at Halaxy itself. Halaxy also has extra features such as authorised limits to add extra protection. Authorised limit has been designed to add more protection to your payments processed via Halaxy, by preventing unusual transaction amounts from being wrongly processed. For example, transactions that are at an irregular time or of an unusual amounts will need your authority before they’re able to be processed. For more information see Halaxy’s FAQ here.

For tech buffs:
Halaxy’s payments gateway is powered by Braintree Paypal in Australia, who as one of the world’s largest online payment providers have a stringent data and security policy when it comes to storing cardholder details. With Halaxy, your data is backed up daily and protected by 256-bit bank grade security and encryption here in Australia, meaning that your information is protected to the same level required for banks.

What if I have a new card?
Please inform our administration staff so that your original card on file can be deleted, and a new secure Halaxy link provided for you to update your payment details.

When I finish therapy what happens to my credit card details?
Your credit card record will be deleted by our administration staff.

What happens if I am charged incorrectly?
If you think you have been incorrectly charged, please contact us directly to discuss your concerns. It is important that you do understand the fees associated with our service and read through our fee schedule, as well as cancellation policy.

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Looking for extra communication support?

We want to help you access quality speech pathology so you can effectively manage communication challenges. Go to our events page to see what exciting training we are running or see our resources page for access to valuable resources and information.